General Motors and vanilla (JUST READ IT) .........

 
 
Just read it. It is very good... If u r busy now then u can read it afterwards.......but u should read it.....
 
This is a real story that happened between the customer of General
Motors and its Customer-Care Executive. A complaint was received by
the Pontiac
Division of General Motors:

"This is the second time I have written to you, and I don't blame you
for not answering me, because I sounded crazy, but it Is a fact that
we have a tradition in our family we have Ice-Cream for dessert after dinner
each night. But the kind of ice cream varies so, every night, after
we've eaten, the whole family votes on which kind of ice cream we should have and I drive
down to the store to get it. It's also a fact that I recently purchased a new
Pontiac and since then my trips to the store have created a problem.
You see,every time I buy a vanilla ice-cream, when I start back from
the store my car won't start. If I get any other kind of ice cream, the car
starts just fine. I want you to know I'm serious about this question, no matter how silly it sounds"

"What is there about a Pontiac that makes it not start when I get
vanilla ice cream, and easy to start whenever I get any other kind?"
The Pontiac President was understandably skeptical about the letter, but sent an
Engineer to check it out anyway. The latter was surprised to be greeted by
a successful, obviously well educated man in a fine neighborhood. He
had arranged to meet the man just after dinnertime, so the two hopped
into the car and drove to the ice cream store. It was vanilla icecream
that night and, sure enough, after they came back to the car, it wouldn't start.

The Engineer returned for three morenights.

The first night, they got chocolate. The car started. The second
night, he got strawberry. The car started. The third night he ordered
vanilla. The car failed to start. Now the Engineer, being a logical man, refused to
believe that this man's car was allergic to vanilla ice cream. He
arranged, therefore, to continue his visits for as long as it took to
solve the problem. And toward this end he began to take notes: he
jotted down all sorts of data: time of day, type
of gas uses, time to drive back and forth etc.

In a short time, he had a clue: the man took less time to buy vanilla
than any other flavor.

Why? The answer was in the layout of the store. Vanilla, being the
most popular flavor, was in a separate case at the front of the store
for quick pickup. All the other flavors were kept in the back of the store at a
different counter where it took considerably longer to check out the flavor.

Now, the question for the Engineer was why the car wouldn't start when
it took less time. Eureka - Time was now the problem - not the vanilla ice cream !

The engineer quickly came up with the answer: "vapour lock". It was
happening every night; but the extra time taken to get the other flavors
allowed the engine to cool down sufficiently to start. When the man
got vanilla, the engine was still too hot for the vapour lock to dissipate.

Remember:
Even crazy looking problems are sometimes real and all problems seem to be simple only when we find the solution with cool thinking.

What really matters is your attitude and your perception